![]() ![]() But the dowload never started on neither of the apps. I have the Xbox Game Pass and first I tried to install it from the Xbox App. Since yesterday I try to install Alice: Madness Returns. What do you expect to see? I expected to see the installed game What happens when the bug occurs? It is not finishing the installation of the game "Alice: Madness Returns" Steps: How can we find the bug ourselves? Try to install the game "Alice: Madness Returns", maybe it won't work for you too How often does the bug occur? Every time (100%) Summarize your bug Can't install Alice Madness returns When did this happen? (dd.mm.yy hh:mm) 12:12 ![]() Which client functionality are you experiencing this bug with? Download Game Hopefully it works.Error Report ID (learn how to create an Error Report ID in the sticky post) c3e2a929-e8cf-4204-824a-f9b996c1480d My next steps is to try to run the game under Windows 7 in a VM. In the meantime, we're still more than happy to help with any questions about the game so please don't hesitate to let us know if you require any additional assistance! If you'd like to pursue this, the Steam discussions page can be found here: That said, you may also be able to find further troubleshooting from other players in the Steam discussions page, just please be sure to keep in mind that any possible fixes provided by other players are not something that is officially recognized by our team at Disney Interactive. If my previous suggestions have not been able to correct the issue for you, the only other option we can provide is for you to try installing and playing the game on one of the compatible OS versions for the game. As the game is not actually designed to run on Windows 10 currently, we can't guarantee whether the game will work for you as we can only guarantee our titles on the OS versions they are designed for, even though we have seen some players successfully able to run the game on this OS. We don't really have a way of trying to test this on Windows 10 ourselves as all of our PC's in-house run off earlier versions of Windows (most using Windows 7). Here's the final email from Disney support: The game probably cannot run on Windows 10 no matter what. Final update: Disney support suggested various troubleshooting steps and compatibility options, to no avail. ![]()
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